Privacy policy

Last updated: 29 June 2026

Data Controller

Ooni (operating as ooni.live) is the data controller for personal information collected through this website. Contact us at info@ooni.live or at our physical address: 9 Wincombe Business Pk, Shaftesbury, SP7 9QJ, United Kingdom.

Information We Collect

At Ooni, we collect information to provide better services to our customers:

  • Automatically: browser type, IP address, time zone, cookies, pages viewed, search terms.
  • When you purchase: name, billing address, shipping address, payment information, email, phone number.
  • When you contact us: message content and any attachments (photos, etc.).

How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Communicate order status and respond to support inquiries.
  • Prevent fraud and secure transactions.
  • Analyse site performance to improve your shopping experience.

Legal Basis for Processing (UK GDPR)

We process your personal information based on:

  • Performance of a contract (to fulfil your order).
  • Legitimate interests (to improve our services and prevent fraud).
  • Consent (for marketing cookies, which you can withdraw at any time).

Data Retention Period

We retain your personal information only for as long as necessary:

  • Order information: 7 years (to comply with UK tax and accounting requirements).
  • Customer support records: 2 years from last contact.
  • Analytics data: 14 months (Google Analytics standard retention).
  • Payment information: Not stored on our servers.

Your Data Deletion Rights

You have the right to request access, rectification, erasure, restriction, or portability of your personal data. To exercise your rights, email info@ooni.live with “GDPR Request” in the subject line. We will respond within 30 days.

Who We Share Your Information With

We share personal information only with trusted service providers:

  • Payment Processors: Shopify Payments, Stripe.
  • Shipping Carriers: Royal Mail, Evri, DPD.
  • Advertising & Analytics: Google Analytics, Facebook Pixel, Google Ads remarketing (you may opt out via your browser settings or ad preferences).

We do NOT sell, rent, or trade your personal information.

Cookies

Our site uses cookies for cart functionality, preferences, and analytics. You can disable or delete cookies through your browser settings. See our separate Cookie Policy for more details (link in footer).

Google Consent Mode v2

We have implemented Google Consent Mode v2 to manage consent for Google tags. Google’s tags are dynamically adjusted based on your consent preferences for "ad_storage" and "analytics_storage".

Your UK GDPR Rights

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled. Contact details: www.ico.org.uk.

Digital Accessibility

Ooni is committed to digital accessibility. If you have difficulty using our website, please contact us at info@ooni.live.

Contact Information

Email: info@ooni.live
Phone: +44 1747 317822
Address: 9 Wincombe Business Pk, Shaftesbury, SP7 9QJ, United Kingdom
Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT/BST)