Shipping policy
Delivery Destinations
We deliver to all UK postcode areas covering England, Scotland, Wales, and Northern Ireland. We do not deliver to the Channel Islands, Isle of Man, PO Boxes, APO, FPO, DPO, or military addresses. Free delivery applies to all eligible UK addresses.
Delivery Cost
Free delivery on all orders. No minimum purchase required.
Processing Time (Handling Time)
Orders are processed within 1-2 business days (Monday – Friday).
Order Cut‑off Time: Orders placed after 6:00 PM (GMT/BST) will be processed the next business day.
What Counts as a Business Day
Business days are Monday through Friday, excluding UK Bank Holidays (New Year’s Day, Good Friday, Easter Monday, Early May Bank Holiday, Spring Bank Holiday, Late Summer Bank Holiday, Christmas Day, Boxing Day, and any other UK statutory bank holidays).
Delivery Time (Transit Time)
Once processed, your order will arrive in 3-5 business days (Monday – Friday).
Total Delivery Time
4-7 business days from order placement (processing + transit).
Carriers
We use Royal Mail, Evri, and DPD.
Order Tracking
You will receive a tracking number via email as soon as your order ships.
Need to Change or Cancel Your Order
You have the right to cancel within 30 days (see Return Policy). For changes, please contact us as soon as possible at info@ooni.live.
Lost Packages
If your package has not been delivered within 7 business days from the expected delivery date, please contact us. We will either issue a full refund or send a replacement at no cost to you. We will initiate a claim with the carrier on your behalf.
Delivered But Not Received
If your tracking shows "Delivered" but you have not received your package, please contact us within 3 business days. We will promptly initiate a carrier investigation to locate your package.
Extreme Weather & Delays
In the event of weather‑related delays, natural disasters, or other circumstances beyond our control, delivery times may be extended. We will notify affected customers as soon as possible and work to resolve the situation.
Holiday Shipping
During peak holiday seasons (November through January), processing and transit times may be longer than standard. We recommend placing orders at least 10 business days before any desired delivery date.
Contact Information
Email: info@ooni.live
Phone: +44 1747 317822
Address: 9 Wincombe Business Pk, Shaftesbury, SP7 9QJ, United Kingdom
Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT/BST)